In the same way as sporting teams work together to achieve certain outcomes, team work is also essential for building success for your business. There can be no successful organization without cohesive and enthusiastic teams at the foundation blocks of the business. Even if individuals perform at their best, some objectives require the collective efforts of team members working together in order to achieve the desired results.
Emotional intelligence (EQ) is a hot topic in today's workplace. But knowing what EQ is and knowing how to use it are entirely different things. Emotional intelligence is composed of four flexible skills, based on a connection between what you see and what you do with yourself and others.
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!