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Effective communication is without doubt one of the keystones to achieving business success. However, with all the correspondence and paperwork associated with business communication and transactions, many people struggle to find a clear language to communicate what can often be very complex issues and requirements.
Headquartered in Melbourne, with associates based
throughout the Australian states and New Zealand, The Success Institute are leaders in personal
effectiveness training solutions.
Customers and prospects are smarter than ever before. And selling is getting harder Your competition is challenging you but the sales goals and the pace is much more demanding than in the past.
We believe that selling has never been simply about convincing a prospect or customer to buy something. Rather, the psychology of the sales process is to gain the trust of your prospect or customer. Rather than “talking” your way into a sale, today’s sales professionals ask questions and “listen”. The new generation of sales people are expert consultants, fast talkers.
How will you benefit from attending this program? To build successful sales relationships and close more sales, a sales person has to meet two essential needs; the prospect’s psychological needs must be identified and, their buying objectives must be identified. This program is for professionals who must use consultative selling; in other words, the skills to better understand a customer or prospect’s needs.
Sales people who understand and use our “sales psychology” system will always close more business than their counterparts who take the “talking their-way-to-a-sale” approach.
What You’ll Learn
How to to recognise opportunities to add value to a prospect’s business.
How to offer creative solutions and options for each customer.
Discover how to offer creative solutions and options.
Understand when and why prospects and customers buy.
This program is suitable for both new salespeople as well as those who are seasoned professionals. We all know that selling can be a challenging career. This program will give anyone involved in inbound outbound sales a shot in the arm to help them become more effective and productive as a sales professional. The result of this program is that each person attending will learn how to close more sales more often and make a greater impact when selling to prospects along with existing clients and customers.
FREE graduate coaching program
To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar
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The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
We never stop learning how to improve our selling skills.
Virtually everybody in sales today sells over the phone at least part of the time.
Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.