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Business Report Writing

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Effective communication is without doubt one of the keystones to achieving business success. However, with all the correspondence and paperwork associated with business communication and transactions, many people struggle to find a clear language to communicate what can often be very complex issues and requirements. 


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Who is Success Institute?

Headquartered in Melbourne, with associates based throughout the Australian states and New Zealand, The Success Institute are leaders in personal effectiveness training solutions.

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What do our clients say?

Fantastic course, excellent delivery and presentation - Ben Donald, BHP

I am looking forward to the rest of the series - Craig Smith, Uncle Ben's

I have learnt from Paul in two days what took me years in customer service roles - Rodney Linton, Rio Tinto

See our other prestigious clients

Customers and prospects are smarter than ever before. And selling is getting harder Your competition is challenging you but the sales goals and the pace is much more demanding than in the past.

We believe that selling has never been simply about convincing a prospect or customer to buy something. Rather, the psychology of the sales process is to gain the trust of your prospect or customer. Rather than “talking” your way into a sale, today’s sales professionals ask questions and “listen”. The new generation of sales people are expert consultants, fast talkers.

Because thousands of Australian organisations depend on the efforts and success of their sales people to develop new and existing sales and business opportunities, the one-day The Psychology of Selling© program was designed with Australian sales people in mind. And because most salespeople already have basic selling skills, we know that what they often lack is a consistent and reliable selling and prospecting sales strategy.

Developed by experts who understand the importance of professional selling skills based on customer buying styles, The Psychology of Selling© program shows sales people how to close more business than ever before by understanding the basics of the psychological selling approach.

How will you benefit from attending this program? To build successful sales relationships and close more sales, a sales person has to meet two essential needs; the prospect’s psychological needs must be identified and, their buying objectives must be identified. This program is for professionals who must use consultative selling; in other words, the skills to better understand a customer or prospect’s needs.

Sales people who understand and use our “sales psychology” system will always close more business than their counterparts who take the “talking their-way-to-a-sale” approach.

What You’ll Learn

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How to to recognise opportunities to add value to a prospect’s business.
Image How to offer creative solutions and options for each customer.
Image Discover how to offer creative solutions and options.
Image Understand when and why prospects and customers buy.

Who should attend

This program is suitable for both new salespeople as well as those who are seasoned professionals. We all know that selling can be a challenging career. This program will give anyone involved in inbound outbound sales a shot in the arm to help them become more effective and productive as a sales professional. The result of this program is that each person attending will learn how to close more sales more often and make a greater impact when selling to prospects along with existing clients and customers.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

Learn how the Success Institute can maximise your business potential, sign up for our free information pack.

 

  How to Develop Your Work Smarts

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Inbound Customer Service Excellence©

ImageThe one-day Inbound Customer Service Excellence© seminar shows your people how to use the telephone more efficiently and effectively so that the impression each customer gets of your organisation and your people is positive, polished and professional.

The objective of this skills-based training program is to increase the customer service and call handling skills of your customer service and contact center staff, with specific emphasis on helping them to build stronger customer relationships, better problem solving, multi-tasking (orders, requests, outbound calls) and advanced telephone service and sales techniques.

 
Using the Telephone as a Sales Tool©

ImageWe never stop learning how to improve our selling skills.

Virtually everybody in sales today sells over the phone at least part of the time.

Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.