Have you ever wondered what level of
knowledge retention your employees maintained after attending programs?
OR how well they implemented what they have learnt during training? Our
Post Seminar Coaching attempts to answer just that.
Headquartered in Melbourne, with associates based
throughout the Australian states and New Zealand, The Success Institute are leaders in personal
effectiveness training solutions.
Work is not the only thing that matters in life, but most of us want to take pride in what we do.
While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them.
The biggest influence on job satisfaction is our relationship with others.
This two-day workshop will help you maximise your potential as a support person.
Far too often support staff do not receive the recognition they deserve; however, as you well know it is often the people behind the scene who really make a difference in the ability of any organisation to meet goals.
In this seminar you will learn how to improve your own skills as well as develop strategies that will assist you in effectively handling those difficult situations which may require you to become more assertive.
As a support staff member, your contribution to your organisation is invaluable. This seminar will teach you how to enhance your skills and abilities to better manage your own stress.
What You’ll Learn
Improve your ability to organise, plan, priouritise and self-manage.
Develop strategies for managing difficult people and situations.
Recognise techniques for being more assertive and managing your stress.
Improve critical communication skills such as listening, asking questions and being aware of body language.
This program is aimed at the brand-new all relatively new admin assistant. In saying that, if you have admin assistants who have not had any previous training this could be the perfect way of giving them a boost in doing their job even better.
FREE graduate coaching program
To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar
Learn how the Success Institute can maximise your business potential, sign up
for our free information pack.
How to Develop Your Work Smarts
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The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
With more Account and Territory Managers on the road than ever before it is absolutely essential that every one of your company territory managemers and representatives maximises their dollar productive hours within their sales territory.
Have you ever wondered what level of
knowledge retention your employees maintained after attending programs?
OR how well they implemented what they have learnt during training? Our
Post Seminar Coaching attempts to answer just that.
The one-day Inbound Customer Service Excellence© seminar shows your
people how to use the telephone more efficiently and effectively so
that the impression each customer gets of your organisation and your
people is positive, polished and professional.