The Exceptional Receptionist and Administrator is a 2 hour eLearning program that is delivered online and is essential professional development for anyone in a reception or administration role.
Headquartered in Melbourne, with associates based
throughout the Australian states and New Zealand, The Success Institute are leaders in personal
effectiveness training solutions.
The Exceptional Receptionist and Administrator is a 2 hour eLearning program that is delivered online and is essential professional development for anyone in a reception or administration role.
Delivered straight to a computer, this e-learning course will enable your receptionists or administrators to learn how to improve their skills and better support everyone in your organisation – from each customer who visits or calls right up to the CEO. They will also will learn how to organise themselves and prioritise their work along with discovering practical ways of managing the stress that comes naturally with a busy workload.
This program is essential for anyone who collects monies owing for their companies. This program is idea for everyone who want to collect more money faster, easier, and with less frustration and more success.
FREE graduate coaching program
To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar
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The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
We never stop learning how to improve our selling skills.
Virtually everybody in sales today sells over the phone at least part of the time.
Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
The one-day Inbound Customer Service Excellence© seminar shows your
people how to use the telephone more efficiently and effectively so
that the impression each customer gets of your organisation and your
people is positive, polished and professional.
We never stop learning how to improve our selling skills.