The one device that has made more impact within the corporate world than any other is the telephone. Yet while every desk has a telephone on it, few people have ever learnt how to truly maximise this essential tool for customer service and profit!

Within the first 5 seconds on the telephone, your people establish your organisation's image with its customers. As each minute passes, your people either increase the customer’s onfidence… or weaken their view of your organisation. There is no question that telephone kills can make or break an organisation.

With so much communication conducted over the telephone, no successful organisation can afford to frustrate customers or lose potential new customers because of average or poor telephone ervice; but many do. With so many options available to them, if you don’t get it right the first time and create that professional tele-experience, your callers might simply end up oing elsewhere.

Delivering exceptional service and support on the telephone is vital to the success of any customer-focused organisation. The one-day Telephone Power© seminar shows each of your people he secrets and benefits of delivering truly outstanding telephone customer service in their industry.

After just one day, your staff will leave this program empowered with the skills and confidence to communicate on the telephone more effectively, listen with greater empathy,resolve misunderstanding and complaints faster and realise the true impact that their telephone service has in their working environment. Imagine what kind of ripple-effect that will have on your sales and profits!

During this highly interactive, results focused training session, we will combine informative discussions, group activities, and role-plays with powerful  information, to help each of your participants practice and refine their telephone customer service skills.

Packed with practical exercises, eye-opening and relevant case studies, Telephone Power© is a must for everyone who interacts with customers on the telephone.  

What You’ll Learn

	Deliver better, faster telephone service and increase satisfaction.
	Know what each caller expects from you and your organisation.
	Increase your credibility on the telephone.
	Manage challenging callers or telephone situations more effectively .

Who should attend

This is designed for everybody within the organisation to attend. Whether you are a senior manager for junior employee this program is designed for you and you will teach the most important principles of understanding why providing exceptional customer service on the telephone is good for business and helps  you develop strong ongoing customer relationships.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

Learn how the Success Institute can maximise your business potential, sign up for our free information pack.

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