Research shows that by properly handling customer complaints you can not only recover from customer complaints but also improve understanding and long-term customer loyalty. 

Unhappy or upset customers can people can make your working life challenging. While nobody enjoys getting complaints from unhappy customers, the truth is that for every internal or external customer who complains, there can be many others who do not bother to complain.

Instead they can spread negative comments and cause all sorts of small to significant problems. During this powerful one-day program your people will learn that when an internal or external customer complains about a product, service, or anything else, it can be a blessing in disguise.

When not managed well an unhappy customer can quickly turn in a difficult person. This program will help you to understand these customers and how to deal with them promptly and professionally.

How difficult or upset your customers will be will often depend on your self-esteem, your self-confidence and willingness to deal their complaint. The good news is that you don't need to go through your working life "holding your breath" when managing customer complaints. One of the best ways to deal with these people is to understand what motivates them to behave this way and try to improve the effectiveness of your actions, maintain your integrity and self-esteem… and of course know when to let go!

Equipped with these new behavioural and communication skills you’ll stay focused, respond positively to negative customer comments or interactions and be able to get your message across and communicate more effectively with all types of problem, or upset customers and customer encounters.

At the conclusion of Managing Customer Complaints©, you’ll gain new and valuable insights into determining the best courses of action to take, and brilliant ways for resolving customer conflicts or problems.

Scenarios and examples include: working with difficult or unhappy colleagues and managers as well as external customers. This one-day program is a true survival guide for working and interacting with humans!

At the one-day Managing Customer Complaints© seminar you’ll learn to use a series of powerful communication and personal assertiveness tools for assessing difficult customers and managing interpersonal conflict.

What You’ll Learn

	Managing touchy customers who take things personally
	How to keep others from pushing your personal “hot buttons”
	How to handle colleagues who are too competitive or unhappy
	Why your body language can be even more powerful than the words you speak

Who should attend

This program is essential for anyone who collects monies owing for their companies. This program is idea for everyone who want to collect more money faster, easier, and with less frustration and more success.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

Learn how the Success Institute can maximise your business potential, sign up for our free information pack.

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