In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association says that managers spend at least 24% of their time on managing conflict, while hospital administrators, school administrators, mayors, and city managers spend even more time on this problem area.

In many industries, the amount of time spent on conflict management is surprisingly high. A study by the American Management Association says that managers spend at least 24% of their time on managing conflict, while hospital administrators, school administrators, mayors, and city managers spend even more time on this problem area.

All of us experience conflict at stages in our professional or personal lives, yet few people are able to manage or resolve conflicts without incurring a great deal of distress, time and cost in the process.  Since we can’t prevent conflict, it is important to learn how to handle or manage it constructively.

We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a rugby game. Too often we lose sight of the fact that conflict is normal and even natural for many people. So long as people are individuals there will be potential for conflict. This is probably the first thing to learn about conflict. That it isn’t wrong or necessarily something bad; it’s just part of a potential outcome of interaction with other people.

Conflict Resolution: Getting Along in the Workplace© is a one day seminar that will teach you the critical strategies for resolving conflict. Understanding why and how conflicts arise and escalate is an essential part of managing it effectively. The intervention strategies covered in this seminar will assist you in not only effectively managing conflict but also strengthening and improving the morale and trust of your staff. You will learn about:

	The nature of conflicts, why it happens and how it can escalate.
	Strategies to build and strengthen staff trust and morale.
	Developing effective techniques for intervention strategies.
	How to increase positive information flow through the use of non-verbal and verbal communication skills.

By increasing the positive information dissemination in your organization your staff will feel they are a valued part of the team. Through vital information sharing in both non-verbal as well as verbal communication, conflict can be more effectively managed.  The net effect is that there will be more respect for other people and less finger pointing, so that people will be able to work together for mutual benefit. 

There are no magical phrases or simple procedures for managing conflict. However, there are several proven strategies for coping with conflict. Knowing when and how to use these techniques helping you become a more effective leader.

Who should attend

This program is suitable for employees, middle managers as well a senior managers. In fact anybody who has to deal with conflict at work is going to learn a great deal about understanding why conflict originates, how to deal with it as well as specific strategies to ensure that conflict did not become a major problem within their organisation.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

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