Discover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect. Stay focused, respond positively to negative people and communicate more effectively with all types of problem personalities. You'll be more effective, valuable and promotable and much less stressed!

No matter how well balanced or even tempered you are, like most people, you and your team probably have one or two people in your professional or personal lives whose behaviour can put your “balance” to the test.

The good news is that people don't need to go through their working life "holding their breath" around difficult people. One of the best ways to deal with these people (whether they are customers or colleagues) is to understand what motivates them to behave this way and try to improve the effectiveness of your communication and actions. It’s also important to know when to let go!

If you or your people are faced with having to deal with people who seem challenging to deal with, the one-day, Dealing With Conflict and Difficult People©  will help participants to both understand them and work more effectively with them. How “difficult” a person is to deal with will often depend on self-esteem, self-confidence and willingness to deal with the particular person.

"Every moment that you spend upset, in despair, in anguish, angry or hurt because of the behavior of anybody else in your life is a moment in which you have given up control of your life.“ Wayne Dyer.

At the one-day Dealing with Conflict and Difficult People© seminar, participants learn to use a series of powerful communication and personal assertiveness tools for assessing difficult people and managing interpersonal conflict.

Equipped with a set of new behavioural and communication skills, participants will be able to stay focused, respond positively to negative people and be able to get their message across and communicate more effectively with all types of problem behaviours.

This one-day program is a true survival guide for working and interacting with challenging people!

What You’ll Learn

	Learn to help others focus on interests and not take positions.
	Use 1 of over 20+ proven coping and behavioural strategies that work.
	Enhance communications through using common language.
	Turn adversarial situations into welcome communication opportunities.

Who should attend

This program should be a prerequisite for anybody in a management leadership role at some point or another either has or is going to do work difficult people. Many organisations decide to send a customer service teams to this program as allow their employees to understand why people become difficult and had a deal with difficult people. Remember the difficult people could be internal or external to your organisation. Knowing why they are difficult and having the skills to learn to counteract their behaviour can reduce everyone stress and develop greater understanding.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

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