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Building Client Relationships

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Companies that enjoy longevity and success in business often build their foundations on solid partnerships and relationships.  Indeed, few will question the value in making friends and fostering relationships as part of any business strategy.  However, this is easier said then done, especially in the often cut-throat world of business, where it is just as easy to make enemies as it is to make friends. 


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Who is Success Institute?

Headquartered in Melbourne, with associates based throughout the Australian states and New Zealand, The Success Institute are leaders in personal effectiveness training solutions.

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What do our clients say?

Fantastic course, excellent delivery and presentation - Ben Donald, BHP

I am looking forward to the rest of the series - Craig Smith, Uncle Ben's

I have learnt from Paul in two days what took me years in customer service roles - Rodney Linton, Rio Tinto

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Companies that enjoy longevity and success in business often build their foundations on solid partnerships and relationships.  Indeed, few will question the value in making friends and fostering relationships as part of any business strategy.  However, this is easier said then done, especially in the often cut-throat world of business, where it is just as easy to make enemies as it is to make friends.

How do you make friends and develop meaningful relationships with customers you don’t like?
How do you find common ground between ideas and opinions when there appears to be none?
How do you start networking when you go to a business convention and you don’t know anyone?

These are just some of the tough questions and situations that you may face in your day-to-day work as a salesperson.  Whether your sales people are veterans are just starting out, there is no one single techniques that is guaranteed to work in every situation.  To navigate past the awkward introduction stage and move right into establishing key business relationships, you need to have an answer to every situation or circumstance if you want your sales staff to enjoy increased personal fulfillment while also cultivating relationship that will deliver increased sales success. Building Relationships for Success in Sales© is a one-day workshop that will help you discover the key to making friends and building relationships in the business world that applies to any business, no matter how big and no matter what kind of market.  This seminar covers the critical techniques used to develop and build the strategic relationships that are vital for success in business.

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Learn the secrets to developing immediate friendships in sales
Image Identify strategies for building strategic sales relationships and finding personal fulfillment in the process
Image Understand how to maintain and improve sales relationships
Image Enjoy more sales success by working to your personality and character strengths

Succeeding in sales is ultimately about the ability to not only establish friendships but also to foster those relationships.  Give your sales staff the knowledge and ability to create and maintain lasting business relationships.  Provide them with a sense of satisfaction and enjoyment from their work, through developing new friendships and nurturing existing sales relationships.

Who should attend

Anybody within your organisation who has contact with external clients is going to gain a significant number of new insights and strategies from this powerful one-day program. Ideally this program After those teams who provide indirect or direct client service. The training program is adaptable in many formats, so to learn more about how this training program might apply to your organisation, click on the request information button.

FREE graduate coaching program

To ensure that the skills learnt on the day of the program are fully utilised, each participant will receive a 3 month on-line Graduate eCoaching program (valued at $195 per person) free of charge after the seminar

Learn how the Success Institute can maximise your business potential, sign up for our free information pack.

 

  How to Develop Your Work Smarts

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Human Resources Training For The Non HR Managerİ

ImageManagement involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry.  In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues.  For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.

 
Using the Telephone as a Sales Toolİ

ImageWe never stop learning how to improve our selling skills.

Virtually everybody in sales today sells over the phone at least part of the time.

Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.