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Selling Skills eCoaching PDF Print E-mail

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Increasing your Emotional IntelligenceŠ

ImageEmotional intelligence (EQ) is a hot topic in today's workplace. But knowing what EQ is and knowing how to use it are entirely different things. Emotional intelligence is composed of four flexible skills, based on a connection between what you see and what you do with yourself and others.

 
Delivering Exceptional Customer ServiceŠ
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In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!