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Dealing With Difficult PeopleŠ

ImageDiscover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect. Stay focused, respond positively to negative people and communicate more effectively with all types of problem personalities. You'll be more effective, valuable and promotable and much less stressed!


 
Delivering Exceptional Customer ServiceŠ
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In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!