Management involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry. In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues. For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
Management involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry. In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues. For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.
