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Success Resources

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Telephone and Communication Skills Training Questionnaire
 
Telephone Service Excellence eCoaching

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The 7 Pillars - Participant Questionniare
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The 7 Pillars of Management eCoaching

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Time & Territory (intro)

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Time & Territory eCoaching

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Training Needs Assessment. Customer Service for Technical or Engineering Staff.
 
Useful Links
 
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Inbound Customer Service ExcellenceŠ

ImageThe one-day Inbound Customer Service Excellence© seminar shows your people how to use the telephone more efficiently and effectively so that the impression each customer gets of your organisation and your people is positive, polished and professional.

The objective of this skills-based training program is to increase the customer service and call handling skills of your customer service and contact center staff, with specific emphasis on helping them to build stronger customer relationships, better problem solving, multi-tasking (orders, requests, outbound calls) and advanced telephone service and sales techniques.

 
Delivering Exceptional Customer ServiceŠ
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In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!