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Telephone and Communication Skills Training Questionnaire
Telephone Service Excellence eCoaching
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You have recently attended The 7 PILLARS OF MANAGEMENT seminar.
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Time & Territory (intro)
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Time & Territory eCoaching
You have recently attended one of our time management and personal effectiveness programs.
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Please use your work email address, as personal email addresses may not always work.
Training Needs Assessment. Customer Service for Technical or Engineering Staff.
The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
The one-day Inbound Customer Service Excellence© seminar shows your
people how to use the telephone more efficiently and effectively so
that the impression each customer gets of your organisation and your
people is positive, polished and professional.