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Managing Conflict eCoaching

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Managing Difficult Encounters eCoaching

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Negotiation Power eCoaching

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Podcasts

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Pre Seminar Documents

CLICK HERE TO DOWNLOAD A PDF FOR THE ROOM SET UP & TERMS:

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Pre-Seminar Questionnaire - Report Writing

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Pre-Seminar Questionnaire - Time & Territory Management
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Presenting Like a Professional eCoaching

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Questionnaire - Communication Power
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Questionnaire - Internal Customer Service Excellence
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Results 21 - 40 of 52
Inbound Customer Service Excellence©

ImageThe one-day Inbound Customer Service Excellence© seminar shows your people how to use the telephone more efficiently and effectively so that the impression each customer gets of your organisation and your people is positive, polished and professional.

The objective of this skills-based training program is to increase the customer service and call handling skills of your customer service and contact center staff, with specific emphasis on helping them to build stronger customer relationships, better problem solving, multi-tasking (orders, requests, outbound calls) and advanced telephone service and sales techniques.

 
Using the Telephone as a Sales Tool©

ImageWe never stop learning how to improve our selling skills.

Virtually everybody in sales today sells over the phone at least part of the time.

Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.