Intelligence comes in many shapes and sizes. In the past, the best known intelligence was cognitive ability. This is a measurement of our Intelligence Quotient or IQ score. This is unfortunate because our IQ, although important, is not the best predictor of how successful a manager will be in managing through and with people.

Today we realise that a much better indicator of a manager's success is their our level of Emotional Intelligence. EQ encompasses how well you understand and manage you own emotions, and how well you can interact, motivate and successfully lead others. As you'll discover during this Pillar, the most successful Managers are both aware of their own Emotional Intelligence and work to improve it daily.