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The Success Report

Information, insights and ideas to enhance your personal and professional performance.

Tag >> The 7 Pillars of Management

The 7 Pillars of Management - 2011

Posted by: paul in The 7 Pillars of Management, Puckridge, paul puckridge, eliminate email overload on Jan 10, 2011

 

The 7 Pillars of Management - 2011

For the last 10 years The 7 Pillars of Management has been at the cutting edge of management development training. In just 2 days your managers, leaders and emerging talent can learn how to take their skills to a new level of effectiveness. 

 

If you would like dates for 7 Pillars in 2011, please click here * Click the image to download

 

 

 Reference Card of The Month

This month's Reference Card is a two-sided "PROBLEM SOLVING" reference card. Usually $19.97, this card is provided as downloadable PDF document. Click on the image (right) to download template.

 


 

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Inbound Customer Service ExcellenceŠ

ImageThe one-day Inbound Customer Service Excellence© seminar shows your people how to use the telephone more efficiently and effectively so that the impression each customer gets of your organisation and your people is positive, polished and professional.

The objective of this skills-based training program is to increase the customer service and call handling skills of your customer service and contact center staff, with specific emphasis on helping them to build stronger customer relationships, better problem solving, multi-tasking (orders, requests, outbound calls) and advanced telephone service and sales techniques.

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Delivering Exceptional Customer ServiceŠ
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In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!

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