Most people have a love-hate relationship with company or business meetings, because they know the importance of meetings, yet find that their meetings usually tend to tie up more time than it is worth the effort to attend. This usually typical of people who often have to attend many meetings, but find that little is discussed or resolved during these meetings.
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!