Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
With more Account Managers on the road than ever before it is absolutely essential that every one of your company representatives maximises their dollar productive hours within their sales territory.