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About EQ (Emotional Intelligence) |
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 Intelligence comes in many shapes and sizes. In the past, the best
known intelligence was cognitive ability. This is a measurement of our
Intelligence Quotient or IQ score. This is unfortunate because our IQ,
although important, is not the best predictor of how successful a
manager will be in managing through and with people.
Today we realise that a much better indicator of a manager's success is
their our level of Emotional Intelligence. EQ encompasses how well you
understand and manage you own emotions, and how well you can interact,
motivate and successfully lead others. As you'll discover during this
Pillar, the most successful Managers are both aware of their own
Emotional Intelligence and work to improve it daily.
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Management involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry. In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues. For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.
We never stop learning how to improve our selling skills.