The research is clear – a blended, comprehensive approach to training and development of emotional intelligence skills is far more likely to result in a powerful and lasting learning experience.
We are currently updating many of our seminars with some great
new content. The seminar brochure you have just requested is being
updated also.
We would be happy to email this brochure to you as soon as it’s
completed (which won’t be long). If you will leave your name and
information here, we promise that you will be one of the first people
to receive the new brochure pack.
Please leave us your details so we can send you the fresh new brochure pack.
The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
We never stop learning how to improve our selling skills.
Virtually everybody in sales today sells over the phone at least part of the time.
Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling.