Most people have a love-hate relationship with company or business meetings, because they know the importance of meetings, yet find that their meetings usually tend to tie up more time than it is worth the effort to attend. This usually typical of people who often have to attend many meetings, but find that little is discussed or resolved during these meetings.
Management involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry. In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues. For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.
In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need to be business savvy and have the ability to establish yourself in a credible manner if you want to win the respect and trust of others. With more eyes and ears watching our every move than ever before, a faux pas at the wrong time can have longer and more wide spread damage to your career than you can possibly imagine.
When emotions get the better of someone, it becomes very difficult for the individual to perform at their full capacity. You don’t have to be a psychologist to realize the benefits that anger management skills can bring to any organisation, starting with the enormous savings in time, energy and money required to deal and cope with anger that gets out of control. This is further supported by research that shows organisation that have an effective anger management plan or program operate much more successful than those without it.
Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
The objective of this skills-based training program is to increase
the customer service and call handling skills of your customer service
and contact center staff, with specific emphasis on helping them to
build stronger customer relationships, better problem solving,
multi-tasking (orders, requests, outbound calls) and advanced telephone
service and sales techniques.
To attract the attention of today's busy readers, you must respond to their need for clarity and conciseness in written communication. In this four-day workshop, you'll get the business writing skills you need, overcome writers block,...
Emotional intelligence (EQ) is a hot topic in today's workplace. But knowing what EQ is and knowing how to use it are entirely different things. Emotional intelligence is composed of four flexible skills, based on a connection between what you see and what you do with yourself and others.
Do you wish networking with clients, managers and colleagues was easier? To grow your professional networks and get ahead in today's competitive business environment, you have to expand your personal and professional networks and relationships.
The one device that has made more impact within the corporate world than any other is the telephone. Yet while every desk has a telephone on it, few people have ever learnt how to truly maximise this essential tool for customer service and profit!
Being an effective communicator means that the other people whom you interact with take you and what you say seriously; listen to what you have to say, engage in two-way dialogue and then act on your requests. By discovering the new techniques, you will learn how to effectively engage others through listening actively, using you body language, as well as manage language and cultural barriers with local and remote teams.
Discover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect. Stay focused, respond positively to negative people and communicate more effectively with all types of problem personalities. You'll be more effective, valuable and promotable and much less stressed!
Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
In the world-famous, best-selling book "In Search of Excellence", author and business expert Tom Peters calls the "customer service" difference the competitive edge of any organisation!
Most people have a love-hate relationship with company or business meetings, because they know the importance of meetings, yet find that their meetings usually tend to tie up more time than it is worth the effort to attend. This usually typical of people who often have to attend many meetings, but find that little is discussed or resolved during these meetings.
Management involves much more than overseeing the day to day aspects of running a department or managing a team, regardless of the industry. In today’s fast-moving world, many managers and supervisors are increasingly expected to deal with many human resource issues. For example, they may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for staff discipline.
In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need to be business savvy and have the ability to establish yourself in a credible manner if you want to win the respect and trust of others. With more eyes and ears watching our every move than ever before, a faux pas at the wrong time can have longer and more wide spread damage to your career than you can possibly imagine.
When emotions get the better of someone, it becomes very difficult for the individual to perform at their full capacity. You don’t have to be a psychologist to realize the benefits that anger management skills can bring to any organisation, starting with the enormous savings in time, energy and money required to deal and cope with anger that gets out of control. This is further supported by research that shows organisation that have an effective anger management plan or program operate much more successful than those without it.
Assertiveness isn't an option for success-minded managers, it's a must-have skill. That's because as a manager, it's your job to get the best possible results through others day in and day out. To get great results, you've got to be authoritative without steamrolling people, make your points...
Ethics and professional integrity go to the deepest level of an
organisation's "corporate culture". The one-day Business Ethics at
Work© seminar includes discussions about issues such as: invoicing and
billable hours, quality of care, giving and receiving gifts, document
retention, document destruction, customer service excellence, corporate
ethics and responsibility within the community and interpersonal
ethics. In addition your people learn how to make the right decisions
that ensure a greater ethical response to business and moral issues.
The one-day Inbound Customer Service Excellence© seminar shows your
people how to use the telephone more efficiently and effectively so
that the impression each customer gets of your organisation and your
people is positive, polished and professional.
To attract the attention of today's busy readers, you must respond to their need for clarity and conciseness in written communication. In this four-day workshop, you'll get the business writing skills you need, overcome writers block,...
Emotional intelligence (EQ) is a hot topic in today's workplace. But knowing what EQ is and knowing how to use it are entirely different things. Emotional intelligence is composed of four flexible skills, based on a connection between what you see and what you do with yourself and others.
Do you wish networking with clients, managers and colleagues was easier? To grow your professional networks and get ahead in today's competitive business environment, you have to expand your personal and professional networks and relationships.
The one device that has made more impact within the corporate world than any other is the telephone. Yet while every desk has a telephone on it, few people have ever learnt how to truly maximise this essential tool for customer service and profit!
Being an effective communicator means that the other people whom you interact with take you and what you say seriously; listen to what you have to say, engage in two-way dialogue and then act on your requests. By discovering the new techniques, you will learn how to effectively engage others through listening actively, using you body language, as well as manage language and cultural barriers with local and remote teams.
Discover powerful tools for assessing difficult people and managing conflict without sacrificing your self-respect. Stay focused, respond positively to negative people and communicate more effectively with all types of problem personalities. You'll be more effective, valuable and promotable and much less stressed!
